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FREE SHIPPING ON ORDERS OVER $75 FREE SHIPPING ON ORDERS OVER $75
Triumph Help and Information

Shipping

FREE STANDARD SHIPPING on the orders made from 25.07.2018 9am AEST - 28.07.2018 23:59 pm AEST

Our online store currently delivers to addresses within Australia only.

We endeavour to dispatch your order within 2 working days, after receipt of your order and payment. We anticipate delivery of your goods to be within 7 working days for standard delivery and 1-2 working days for express delivery (dependent on location), commencing on the date we send you our Dispatch Confirmation.

All orders will be sent via Australia Post eParcel or eParcel Express Service. You can track your order via Australia Post's eParcel Service using the parcel's unique reference number. You will be advised of this unique reference number by email once your order has been dispatched. Visit http://auspost.com.au for further details on this service.

For eParcel standard delivery service postage and packaging will be charged for each order (not each item) at $7.95 for orders under $75. Orders over $75 will receive free postage. Should you wish to use the eParcel Express delivery option we charge a flat rate of $10 irrespective of the order value. 

The eParcel standard and express delivery service requires a signature  If no-one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

Please note that orders need to be in before 5am AEST on any given working day to be dispatched same day to ensure fast delivery for eParcel Express.

FREE STANDARD SHIPPING on the orders made from 25.07.2018 9am NZST - 28.07.2018 23:59 pm NZST

Our online store currently delivers to addresses within New Zealand only.

We endeavour to dispatch your order within 2 working days, after receipt of your order and payment. We anticipate delivery of your goods to be within 7 working days for standard delivery (dependent on location), commencing on the date we send you our Dispatch Confirmation.

All orders will be sent via New Zealand Post. You can track your order via New Zealand Post's Tracking Service using the parcel's unique reference number. You will be advised of this unique reference number by email once your order has been dispatched. Visit https://www.nzpost.co.nz for further details on this service.

For eParcel standard delivery service postage and packaging will be charged for each order (not each item) at $14.95 for orders under $75. Orders over $75 will receive free postage.

The eParcel standard delivery service requires a signature If no-one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

Deliveries are conducted through our warehouse at 30 North Road, Wynnum West, Queensland 4178, Australia. Because customs policies vary from country to country, your order may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the order reaches its destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about New Zealand’s custom policy, please contact your local customs office.

Customer Service

Mon-Fri
8:30 am - 4:30 pm AEST9:00 am - 5:00 pm NZST

Phone
1800 777 2080508 415 415

Email
queries.au@triumph.comqueries.au@triumph.com

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