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- At Home Comfort[HIDE]TERMS & CONDITIONS
Terms & Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products ("Products") listed on our website triumph.com/au and au.triumph.com (the "Site") to you. Please read these terms and conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
This Site is operated by Triumph International (Australia) Pty Ltd ("us", "we", "our", "Triumph Australia"). We are registered in Australia. Our ABN is 30 009 664 831 and our main trading address is Triumph International (Australia) Pty Ltd – 30 North Road Wynnum West QLD, 4178, Australia.
This Site is only intended for sales to people resident in Australia. We do not accept orders from individuals resident outside Australia.
1. How the contract is formed between you and us
You can choose Products and collect them in a shopping basket by using the button "Add to Shopping Bag". If, after fully completing the order page, you click on the button "Checkout" you make an offer to buy the Products in the shopping basket.
Prior to completing your order, you can access a summary page which allows you to see and change the selected Products and other information relating to your order. After completing an order, you will receive an e-mail acknowledging that we have received your order and including an order reference. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us (the "Contract") will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will also normally contact you if we are not accepting your order or part of your order for any reason.
The prices of any Products will be as quoted on our Site from time to time, except in case of obvious error.
Prices are liable to change. Changes will not affect contracts retrospectively for which we have already sent you a Dispatch Confirmation.
Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we are under no obligation to provice such Product to you at an incorrect lower price. We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We may vary the price of Products from time to time, however such variations will not affect any existing order that we have accepted.
3. Deliveries/Shipping Costs
Deliveries are conducted through our warehouse at 30 North Road, Wynnum West, Queensland 4178, Australia. Please note that we do not deliver to any address outside Australia. Unless otherwise set out on the Site, we endeavour to have your order dispatched within 2 working days of receipt of your order. We use but are not accountable for the Australia Post delivery service. We anticipate delivery of your goods via this service to be within 7 working days for standard delivery and 1-2 working days for express delivery (dependent on location), commencing from the date we send you your Dispatch Confirmation.
For standard delivery of orders up to a total value of $75 we charge a fixed amount of $7.95. Standard delivery of orders over $75 is free.For express delivery we charge a fixed amount of $10 irrespective of the value of the order.
For Standard Post - the goods will be your responsibility from the time of dispatch.
For Express Post - as this requires a signature on delivery - delivery will become your responsibility from the time a signature is obtained
Review and Win: Starts 1st February 2021
Leave a review on your recently purchased Triumph product/s and go in the draw to win a $100 voucher! One voucher will be drawn every month from February to April 2021. For full Terms and Conditions, click here.
1. How to Enter
Navigate to the product you wish to review, scroll to the bottom of the page and select "Write a Review" (or complete the steps in your product review email). Ensure you leave your name, valid email address and a written review of the product (please be honest- we accept positive and negative reviews). Reviews should focus on the product and not services provided.
2. Winner Announcement
Each monthly winner will be contacted in the first week of the following month via the email address used at the time of review (so please ensure it is correct!). The online voucher will also be emailed to the same address. Winners will also be listed below and announced on Facebook.
- FEB: Sarah T, NSW
- MAR: Leilani, Auckland
- APR: Stephanie, NSW
6. PROMOTIONS AND PROMO CODES
25% Off Full Price – 1 Day Only
Excludes Sale and sloggi Zero Feel Collection. Items included in the offer are flagged with 25% OFF. Discount is applied at the checkout. Ends 18th May 2021 at 11:59 pm AEST. Cannot be used in conjunction with any other discounts and promotional codes. The offer is available online at au.triumph.com only. Not valid at department stores or independent lingerie retailers.
25% Off Everyday Bras
Select styles and colours only, flagged with 25% OFF. Discount is applied at the checkout. Cannot be used in conjunction with any other discounts or promotional codes. Ends 16th May 2021 at 11:59 pm AEST. The offer is available online at au.triumph.com and in-store at Triumph Carindale, DFO Brisbane and DFO Harbourtown. Not valid at department stores or independent lingerie retailers.
Supermum Weekend Offer - $15 off when you spend $50
The code SUPERMUM must be applied at the checkout. The discount of $15 will be applied to your entire order at the checkout; minimum spend is $50. Cannot be used in conjunction with other promo codes. Not valid on eGift Card purchases. Expires 10.05.2021 11:59pm AEST. Your shipping will be calculated after the discount is applied. Available online only at au.triumph.com
$35 Mother's Day Gifts
Selected full-price styles & colours only, flagged with $35; Discount is applied at the checkout. Your shipping will be calculated after the discount is applied. While stock lasts. Not to be used in conjunction with any other offers or promotion codes. Ends 3rd May 2021 at 11:59 pm AEST. Available online at au.triumph.com and in-store at Triumph Carindale, DFO Brisbane and DFO Harbourtown. Not valid at department stores or independent lingerie retailers. For online order delivery before Mother's Day (9th May), we recommend placing your order as soon as possible and selecting Express Shipping at the checkout.
2 for $80 Minimisers
Excludes Control Lite Minimiser Bra, sale items and Twin Packs. Items included are flagged with OFFER. Discount is applied at the checkout. Not to be used in conjunction with any other offers & promo codes. Ends 27th April 2021 at 11:59 pm AEST. The offer is available online at au.triumph.com and in-store at Triumph Carindale, DFO Harbourtown and DFO Brisbane. Not valid at department stores or independent lingerie retailers.
Buy 2 Items, Get 20% Off or Buy 3 Items, Get 30% Off
Excludes Sloggi Zero Feel range and Sale items. Discounted items are flagged with OFFER; Discount is applied at the checkout. Please note twin packs are considered to be a single item. Your shipping will be calculated after the discount is applied. Ends Wednesday 21st April 2021 at 11:59 pm AEST. Available online at au.triumph.com, and in-store at Triumph Carindale, DFO Brisbane and Harbourtown. Not valid at department stores or independent lingerie retailers.
Buy 2 Maternity Bras, Get 20% Off - 2 Day Offer
Selected full-price styles and colours only, flagged with OFFER; Discount is applied at the checkout. Please note maternity twin packs are considered to be a single product (i.e., 2 twin packs would need to be added to cart, to receive the discount). Your shipping will be calculated after the discount is applied. Ends Thursday 15th April 2021 at 11:59 pm AEST. Available online at au.triumph.com, and in-store at Triumph Carindale, DFO Brisbane and Harbourtown. Not valid at department stores or independent lingerie retailers.
The following items are considered to be final sale, from the listed date:
- Mamabel Active Sports Bra: 7th January 2021
- Triaction Sports Short: 21st April 2021
- Triaction Racerback Sports Bra (White/Green & Black/Green): 21st April 2021
While stocks last. Final sale items cannot be returned for a refund or exchange unless faulty. If this item is sent back to our returns department, it will be sent back to you. Please choose your size carefully and speak to our bra stylists via Live Chat or Virtual Fit, should you have any questions pre-purchase.
$10 SIGN UP VOUCHER - $10 OFF (NEW CUSTOMERS ONLY)
Sign Up to our newsletter to receive a $10 voucher. New customers only. The discount can be applied to any purchase - 1 time use only. The promo code will be send to your email address. To redeem your offer online, use the promo code at the checkout and $10 will be taken off the total of your shopping basket. Please, note: your shipping will be calculated after the discount is applied. Minimum spend is $75, excluding the shipping cost, if applicable. Promo code can only be used once. Note: cannot be used in conjunction with any other offers, sales running on the website. Vouchers and promo codes cannot be redeemed for cash.
$25 BIRTHDAY VOUCHER
Sign up to our newsletter to receive a $25 voucher for your birthday. The promo code will be send your email address on the day of your birthday. To redeem your offer online, use the promo code at the checkout and $25 will be taken off the total of your shopping basket. Please, note: your shipping will be calculated after the discount is applied. Minimum spend is $50, excluding the shipping cost, if applicable. Promo code can only be used once. Note: cannot be used in conjunction with any other offers, sales running on the website. Vouchers and promo codes cannot be redeemed for cash. Available online and in Carindale and Wynnum retail stores. Not valid at department stores or independent lingerie retailers.
7. Responsibility of the goods
The Goods will be your responsibility from the time of dispatch.
8. Consumer Rights
Please note that we are unable to issue a full refund for Products which have been worn, washed or damaged. We would ask you to return the Products in their original sale condition, with labelling still attached.
This provision does not affect your legal rights under the Consumer Guarantees Act 1993.
The Consumer Guarantees Act 1993 shall not apply in the event that Products are supplied for business purposes or re-supply in trade.
9. Warranties and Limitation of Liability
It is your responsibility to satisfy yourself as to the condition, quality, suitability and fitness of the Products for your purpose and you accept the Products on this basis.
Subject to your rights under the Consumer Guarantees Act 1993 you agree that except as set out in this contract, all warranties or conditions or other terms expressed or implied by statute, common law or custom are excluded to the maximum extent permitted by law.
Our liability for any loss, damage or injury arising from a defect in or non-compliance of the Products or any other breach of the Terms and Conditions shall not exceed the price of the Products, or the price of replacement or repair of the Products. We shall not be liable for any indirect, special or consequential damage or loss. Our liability is confined to you. We are not liable to anyone who acquires the Products from you. You may not assign your rights under this Contract.
10. Refunds Policy
Please see Returns Policy.
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your legal rights.
All notices given by you to us must be given to us via email, letter or telephone, using our contact details set out above. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent or seven days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter that such letter was properly addressed, stamped and placed in the post, and in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
12. General provisions
We reserve the right to alter, modify or update these terms and conditions from time to time. Such revisions will be effective immediately upon publication on this website. Your use of this website following any such change establishes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
We reserve the right to correct any errors, inaccuracies or omissions contained in the website and change and update information including but not limited to pricing of Products at any time without prior notice (including after you have submitted your Order).
No right, title or interest in any content or materials contained on this website is transferred to you as a result of any of your activities. We reserve complete title and full intellectual property rights in any content that you download, reproduce, print, redistribute or store from this website.
13. Concluding provisions
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.
We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
Contracts for the purchase of Products through the Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Australian law.
As of: August 2016
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