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Company Legal

Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products ("Products") listed on our website triumph.com/au and au.triumph.com (the "Site") to you. Please read these terms and conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

This Site is operated by Triumph International (Australia) Pty Ltd ("us", "we", "our", "Triumph Australia"). We are registered in Australia. Our ABN is 30 009 664 831 and our main trading address is Triumph International (Australia) Pty Ltd – 30 North Road Wynnum West QLD, 4178, Australia.

You can communicate with us using the following email address: queries.au@triumph.com or the following telephone number: 1800 777 208

This Site is only intended for sales to people resident in Australia. We do not accept orders from individuals resident outside Australia.

 

ONE

How the Contract is Formed

You can choose Products and collect them in a shopping basket by using the button "Add to Shopping Bag". If, after fully completing the order page, you click on the button "Checkout" you make an offer to buy the Products in the shopping basket.

Prior to completing your order, you can access a summary page which allows you to see and change the selected Products and other information relating to your order. After completing an order, you will receive an e-mail acknowledging that we have received your order and including an order reference. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us (the "Contract") will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will also normally contact you if we are not accepting your order or part of your order for any reason.

 

TWO

Prices

The prices of any Products will be as quoted on our Site from time to time, except in case of obvious error.

Prices are liable to change. Changes will not affect contracts retrospectively for which we have already sent you a Dispatch Confirmation.

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we are under no obligation to provice such Product to you at an incorrect lower price. We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We may vary the price of Products from time to time, however such variations will not affect any existing order that we have accepted.

 

THREE

Shipping & Delivery Costs

Deliveries are conducted through our warehouse at 30 North Road, Wynnum West, Queensland 4178, Australia. Please note that we do not deliver to any address outside Australia. Unless otherwise set out on the Site, we endeavour to have your order dispatched within 2 working days of receipt of your order. We use but are not accountable for the Australia Post delivery service. We anticipate delivery of your goods via this service to be within 7 working days for standard delivery and 1-2 working days for express delivery (dependent on location), commencing from the date we send you your Dispatch Confirmation.

For standard delivery of orders up to a total value of $85 we charge a fixed amount of $7.95. Standard delivery of orders over $85 is free.For express delivery we charge a fixed amount of $10 irrespective of the value of the order.

3.1 International Styles

Delivery of International Styles are conducted through our warehouse in Singapore. Due to Australian customs policies, your order may be subject to customs charges if the total order value exceeds $1000 AUD. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the order reaches its destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about Australia’s custom policy, please visit Australian Border Force.

 

FOUR

Payment

For Standard Post - the goods will be your responsibility from the time of dispatch.

For Express Post - as this requires a signature on delivery - delivery will become your responsibility from the time a signature is obtained

 

FIVE

Competitions

See below Terms and Conditions for recent competitions. Click here to view current competitions on offer!

Triumph Brand Study Competition

Complete the Brand Study sent via email and submit your details upon completion to enter the chance to win 1 of 3 $300 gift cards to spend at Triumph online! Competition starts 4th August 2022 at 12pm AEST and ends 21st August 2022 at 11:59pm AEST. Winner will be notified on the 26th August 2022. See full terms and conditions for conditions of entry.

REVIEW AND WIN

Leave a review on your recently purchased Triumph product/s and go in the draw to win a $100 voucher! One winner will be drawn every month of 2022. For full Terms and Conditions, click here.

1. How to Enter
Navigate to the product you wish to review, scroll to the bottom of the page and select "Write a Review" (or complete the steps in your product review email). Ensure you leave your name, valid email address and a written review of the product (please be honest- we accept positive and negative reviews). Reviews should focus on the product and not services provided.

2. Winner Announcement
Each monthly winner will be contacted in the first week of the following month via the email address used at the time of review (so please ensure it is correct!). The online voucher will also be emailed to the same address. Winners will also be listed below and announced on Facebook.

Monthly Winners from our 2022 competitions:

  • JAN: Karen, NSW
  • FEB: Lisa, NZ
  • MAR: Anerley, QLD
  • APR: Charlene, AU
  • MAY: Katrina, QLD
  • JUNE: Lyn, WA
  • JULY: Maureen, SA
  • AUG: Samra, NSW
  • SEP: Janelle, NSW
  •  

    SIX

    Promotions & Discounts

    Black Friday Sale- 30% Off Full Price Items

    Applies to full price items flagged with 30% OFF. Excludes International Styles and gift cards. Discount is automatically applied at the checkout. Not to be used in conjunction with welcome or birthday codes or other promotions. Starts 24th November at 9am AEST and ends Monday 28th November 2022, at 11:59 pm AEST. The offer is available online at au.triumph.com and in-store at Triumph Carindale, Sunshine Plaza, DFO Brisbane and Harbour Town. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over. Subscriber Exclusive: receive a further 10% off the already reduced price by entering your VIP code (supplied via email) at the checkout. Code must be entered prior to checking out. Applicable on items tagged with 30% Off only. Code expires Monday 28th November 2022 at 11:59pm AEST.

    Cyber Week Begins: Extra 20% Off Sale Items

    Further 20% off already reduced styles and colours, flagged with SALE. 20% off automatically applies at the checkout. The offer ends Wednesday 23rd November 2022 at 11:59 pm AEST. Your shipping will be calculated after the discount is applied. Not to be used in conjunction with other offers, discounts and promotion codes. If a promotional code is entered at the checkout, it will replace the 20% discount. While stock lasts. Available online at au.triumph.com and in-store at Triumph Carindale, Sunshine Plaza, DFO Brisbane and Harbour Town. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase completed outside the promotional period. Temporary markdowns will end 29th November 2022 at 10:30am AEST.

    25% Off Summer Essentials

    Selected full-price styles and colours only, flagged with 25% Off; Discount is applied at the checkout. Your shipping will be calculated after the discount is applied. Ends 11:59 pm AEST, Friday 18th November 2022. While stock lasts. Please, note: your shipping will be calculated after the discount is applied. Available online at au.triumph.com, and in-store at Triumph Carindale, Sunshine Plaza, DFO Brisbane and Harbour Town. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over. Not valid at department stores or independent lingerie retailers.

    Click Frenzy: 20% OFF Sitewide

    Excludes e-gift cards & international styles. While stock lasts. 20% off will be applied automatically at the checkout. Your shipping will be calculated after the discount is applied. Cannot be used in conjunction with birthday/loyalty promotional codes or other offers. The offer ends 10th November 2022 at 11:59 pm AEST. Available online at au.triumph.com and in-store at Triumph Carindale, Sunshine Plaza, Harbour Town and DFO Brisbane. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over. Not valid at department stores or independent lingerie retailers.

    2 for $90: Minimiser Bras

    Applies to minimiser bras only, flagged with OFFER. Excludes Triaction minimiser sports bras, twin packs and sale items. Discount is automatically applied at the checkout. Not to be used in conjunction with any other offers or promotional codes. If a promotional code is entered at the checkout, it will replace the $90 promotional pricing. Ends Sunday 6th November 2022, at 11:59 pm AEST. The offer is available online at au.triumph.com and in-store at Triumph Carindale, Sunshine Plaza, DFO Brisbane and Harbour Town. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over.

    Halloween Sale - 30% Off Black Lingerie

    Select black lingerie only, flagged with 30% Off; excludes sale items, new items, international styles and twin packs. Discount is applied at the checkout. Your shipping will be calculated after the discount is applied. Cannot be used in conjunction with other offers or promotional codes. Ends 11:59 pm AEST, Monday 31st October 2021. While stock lasts. Available online at au.triumph.com, and in-store at Triumph Carindale, Sunshine Plaza, DFO Brisbane and Harbour Town. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over.

    $35 Essential Bras - Flash Sale

    Offer applies to select styles & colours only, flagged with $35. The discount automatically applies at the checkout. Your shipping will be calculated after the discount is applied. While stock lasts. Cannot be used in conjunction with any other offers or promotional codes. The offer starts 9am AEST/ 10am AEDT 25th October 2022 and ends at 9pm AEST/ 10pm AEDT 25th October 2022. The offer is available online at au.triumph.com. The offer will be in-store on Tuesday 25th October at Triumph Carindale, Sunshine Plaza, DFO Brisbane and Harbour Town. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase completed outside the promotional period.

    25% Off Most Comfortable Bras

    Discount applies to select styles and colours only, flagged with 25% OFF. Discount is automatically applied at the checkout. Not to be used in conjunction with birthday codes. If a birthday discount code is entered at the checkout, it will replace the 25% Off promotional pricing. Ends Sunday 23rd October 2022, at 11:59 pm AEST. The offer is available online at au.triumph.com and in-store at Triumph Carindale, Sunshine Plaza, DFO Brisbane and Harbour Town. Not valid at department stores or independent lingerie retailers. Promotional pricing cannot be applied to any purchase that has already been completed or a purchase that is made after the promotional period is over.

    Lunar New Year (Slim Fit) Collection: Buy 2 Bras, Get 30% Off

    Discount applies to bras included in the Lunar New Year Collection only, flagged “International Style”. Excludes briefs. Minimum purchase of 2 bras is required. The code TIGER must be applied at the checkout. Cannot be used in conjunction with other promotional codes. Only one code can be applied per order. Your shipping will be calculated after the discount is applied. Available exclusively online, at au.triumph.com. Promotional pricing cannot be applied to any purchase completed outside the promotional period. Please note: International Styles are shipped from the Triumph Singapore warehouse.

    FINAL SALE

    The following $15 items are considered to be final sale, from the listed date:

  • Mamabel Active Sports Bra: 7th January 2021
  • While stocks last. Final sale items cannot be returned for a refund or exchange unless faulty. If this item is sent back to our returns department, it will be sent back to you. Please choose your size carefully and speak to our bra stylists via Live Chat or Virtual Fit, should you have any questions pre-purchase.

     

    The following items were considered to be final sale, from the listed date, up until 1st September 2022:

  • Triaction Sports Short: 21st April 2021
  • Triaction Racerback Sports Bra (White/Green & Black/Green): 21st April 2021
  • Amourette Wirefree Bra (White): 27th December 2021
  • Amourette Wired Lacy Bra (Black): 27th December 2021
  • If these items were purchased prior to 1st September 2022, they are not eligible for returns, unless deemed faulty by the Triumph Quality Assessment team.

    UNDERWEAR BUNDLE - Buy 3 Briefs, Get 30% Off

    Receive 30% off when you purchase 3 briefs displayed on the underwear offer collection page. Select styles and colours only (excludes black and peanut butter Zero Feel briefs). Code '3BRIEFS' must be entered at the checkout, prior to payment. Discount voucher cannot be used in conjunction with other promotions or offers. Only one promotional code can be entered per order.

    $10 SIGN UP VOUCHER - $10 OFF (NEW CUSTOMERS ONLY)

    Sign up to our newsletter to receive a $10 welcome voucher. Valid for new customers only. The discount can be applied to your purchase and is strictly one-time use only. The promotion code will be sent to your email address. To redeem your offer online, use the promotion code at the checkout and $10 will be taken off the total of your shopping basket. Please, note: your shipping will be calculated after the discount is applied. Minimum spend of $85 is required (excluding shipping costs). Promotion code can only be used once. Discount voucher cannot be used in conjunction with other promotional offers where stated in the promotional terms. Vouchers and promo codes cannot be redeemed for cash. The Welcome Voucher expires within 14 days of receiving your welcome email.

    $25 BIRTHDAY VOUCHER

    Sign up to our newsletter to receive a $25 voucher for your birthday. The promotion code will be sent to your email address on the day of your birthday. To redeem your offer online, use the promo code at the checkout and $25 will be taken off the total of your shopping basket. Please, note: your shipping will be calculated after the discount is applied. Minimum spend of $50 is required (excluding shipping costs). Promotion code can only be used once. Birthday vouchers are valid on full-price product only and cannot be used in conjunction with any other promotions or offers. Vouchers and promo codes cannot be redeemed for cash. Available online and in-store at Triumph Carindale, Sunshine Plaza, DFO Brisbane and Harbour Town. Not valid at department stores or independent lingerie retailers. The Birthday Voucher expires within 1 month of receiving your birthday email.

     

    SEVEN

    Responsibility of Goods

    The Goods will be your responsibility from the time of dispatch.

     

    EIGHT

    Consumer Rights

    Please note that we are unable to issue a full refund for Products which have been worn, washed or damaged. We would ask you to return the Products in their original sale condition, with labelling still attached.

    This provision does not affect your legal rights under the Consumer Guarantees Act 1993.

    The Consumer Guarantees Act 1993 shall not apply in the event that Products are supplied for business purposes or re-supply in trade.

     

    NINE

    Warranties & Limitations of Liability

    It is your responsibility to satisfy yourself as to the condition, quality, suitability and fitness of the Products for your purpose and you accept the Products on this basis.

    Subject to your rights under the Consumer Guarantees Act 1993 you agree that except as set out in this contract, all warranties or conditions or other terms expressed or implied by statute, common law or custom are excluded to the maximum extent permitted by law.

    Our liability for any loss, damage or injury arising from a defect in or non-compliance of the Products or any other breach of the Terms and Conditions shall not exceed the price of the Products, or the price of replacement or repair of the Products. We shall not be liable for any indirect, special or consequential damage or loss. Our liability is confined to you. We are not liable to anyone who acquires the Products from you. You may not assign your rights under this Contract.

     

    TEN

    Refunds Policy

    Please see Returns Policy.

     

    ELEVEN

    Notices

    Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your legal rights.

    All notices given by you to us must be given to us via email, letter or telephone, using our contact details set out above. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent or seven days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter that such letter was properly addressed, stamped and placed in the post, and in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

     

    TWELVE

    General Provisions

    We reserve the right to alter, modify or update these terms and conditions from time to time. Such revisions will be effective immediately upon publication on this website. Your use of this website following any such change establishes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

    We reserve the right to correct any errors, inaccuracies or omissions contained in the website and change and update information including but not limited to pricing of Products at any time without prior notice (including after you have submitted your Order).

    No right, title or interest in any content or materials contained on this website is transferred to you as a result of any of your activities. We reserve complete title and full intellectual property rights in any content that you download, reproduce, print, redistribute or store from this website.

     

    THIRTEEN

    Concluding Provisions

    These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

    We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.

    If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

    Contracts for the purchase of Products through the Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Australian law.

    As of: August 2016