Returns

Triumph is committed to ensuring you are completely happy with your lingerie purchase. If for any reason you are unhappy with your order due to damaged or faulty goods, incorrect supply of order, or perhaps you've just changed your mind, simply return your garments in their original condition within 30 days of the purchase date to our online store.

FREE & EASY 60 DAYS RETURNS ONLINE
Our online platform offers our full range of product and we will endeavour to provide the same high level of delivery service and customer support as always,along with our free & easy returns policy.Β To help ease any concerns, we have extended the existing returns policy to 60 days. (as of 18.03.2020)

Please note:

  • We are unable to accept returned garments which have been worn, washed, or have had labels and tags removed.
  • Exchanges are possible for an alternate colour or size. This is subject to availability and a refund will be processed if we aren’t able to fulfil your exchange request.
  • Proof of purchase must be provided when returning your goods.
  • Original freight charges will not be refunded unless the goods are deemed damaged or faulty at time of purchase.
  • If you are unsure about returning your garment, please do not hesitate to contact us on 1800 777 208, we will be more than happy to help you out!

HOW CAN I RETURN GARMENTS?

Simply download a new return formΒ here and send your parcel to the reply paid address below.

WHEN WILL I RECEIVE MY REFUND?

Refunds will be processed within 3-5 business days from the date on which we receive the returned garments. We endeavour to process all return enquiries as soon as possible and you will receive a confirmation email as soon as we have processed your refund. Any refunds will be made to the original payment method when you placed your order.

PROMOTION CODES AND DISCOUNTS

If you decide to return an order that has been purchased using a promo code, the amount refunded will be subject to the minimum spend of the promo code. This means that if the garments returned bring the remaining total below the minimum spend, then the discounted amount will be adjusted accordingly.

RETURNS ADDRESS

Goods should be returned via Australia Post to:

Reply Paid 527
Triumph Online - Returns
PO Box 527
Wynnum Central QLD 4178
Australia

CUSTOMER SERVICE

Mon-Fri
8:30 am - 4:30 pm AEST

Phone
1800 777 208

Email
queries.au@triumph.com

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9am - 8pm AEST Mon-Fri ; 12pm - 4pm AEST Sat-Sun;

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