Shipping

Christmas Delivery Cut-Off Dates: Based on the advice of Aus Post, we would recommend placing your order by the following dates, in order to receive parcels in time for Christmas. Please check your state in the below table:

Delivery To: Final day to order with Standard Post Final day to order with Express Post
QLD 16 December 20 December
ACT 14 December 19 December
NSW 15 December 19 December
NT 9 December 14 December
SA/TAS 12 December 19 December
VIC 13 December 19 December
WA 12 December 16 December

 

29.10.21 VIC Delays: Due to recent extreme weather events in Melbourne and Geelong, deliveries to these areas may experience delays. For Aus Post service disruptions, please view their Domestic Updates page. We appreciate your understanding and in the meantime, you can track your parcel here.

25.10.21 Shipping update: Australia Post have advised delivery delays may occur, especially for interstate deliveries (our warehouse is based in QLD). For the most up to date delivery timeframes from Australia Post, please click here. We thank you for your understanding.

Dispatch & Shipping

Our online store currently delivers to addresses within Australia only.

We endeavour to dispatch your order within 2 working days, after receipt of your order and payment. We anticipate delivery of your goods to be within 7 working days for standard delivery and 1-2 working days for express delivery (dependent on location), commencing on the date we send you our Dispatch Confirmation. 

Please note: dispatch periods may be delayed up to 2-3 business days following sale/online promotional periods.


All orders will be sent via Australia Post eParcel or eParcel Express Service. You can track your order via Australia Post's eParcel Service using the parcel's unique reference number. You will be advised of this unique reference number by email once your order has been dispatched. Visit http://auspost.com.au for further details on this service.

 

For eParcel standard delivery service postage and packaging will be charged for each order (not each item) at $7.95 for orders under $75. Orders over $75 will receive free postage. Should you wish to use the eParcel Express delivery option we charge a flat rate of $10 irrespective of the order value. While we offer Express Shipping, dispatch times will remain the same. Orders placed after 5am AEST will be dispatched the following business day. Business days refer to Monday-Friday and exclude public holidays. 
The eParcel standard and express delivery service requires a signature  If no-one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

Please note that orders need to be in before 5am AEST on any given working day to be dispatched same day to ensure fast delivery for eParcel Express.

CUSTOMER SERVICE

Mon-Fri
8:30 am - 4:30 pm AEST

Phone
1800 777 208

Email
queries.au@triumph.com

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