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Can I change my mind once my order is processed?

Orders placed after 5am AEST may be able to be altered, if you contact our team before 2pm AEST the same day of ordering. Unfortunately if your order has already been sent to our warehouse, changes cannot be made. Contact our Customer Service line 1800 777 208 to check your order status and our team will do their best to either cancel your order or to swap a size. Order amendments cannot be guaranteed.

What payment forms do you accept?

Triumph Online accepts payment via credit card (MasterCard or VISA), AfterPay, ZipPay, Laybuy and PayPal. We do not accept AMEX.

Is my Payment secure on your site?

Credit Card payments are processed via Shopify's Payment facility, which means your financial transaction happens within the platform’s secure environment. Your credit card details are not stored on this website.
PayPal is a third party payment gateway. Please see their privacy policy for further details.

My credit card details are not being accepted. Why would this be happening?

Please check that:
-There are no spaces between digits
-Your card has not expired
-You have entered the correct security code (the last 3 digits of the number that appears on the signature panel.)
If you are still experiencing difficulty, please check with your financial institution. If problems continue, contact the Customer Service team on 1800 777 208.

How do I know if my payment has been accepted?

When your payment has been successfully processed, you will receive an email indicating the contents and value of the order, and the current order status.

What if there's an error during the payment process?

If there is an error during payment processing, no email will be sent to you. The contents of your shopping cart will remain as you had selected, and will be restored next time you log in to Triumph Online provided you have shopped through your account.
For peace of mind, please check your Credit Card or PayPal records to confirm that no payment has been made from your account.

There was an error but the system won’t let me try payment again.

Sometimes if there is an error it will lock the transaction. An error message will pop up saying you need to call the Customer Service team. Please give us a call Mon –Fri between 8.30am-4.30pm on 1800 777 208. Alternatively you can send us an email at queries.au@triumph.com

Do you place items on back order?

Unfortunately we do not have the facility to place items on back order. If in the unlikely instance that your order has been processed but we do not have an item, we will refund the account from which the purchase was made. You will receive an email advising that this has been completed.

I am trying to use AfterPay at the checkout but the page isn’t changing. What should I do?

AfterPay, ZipPay and LayBuy require Pop Up windows to be enabled on your browser. Please ensure this is enabled in your web browser settings or you can try using a different browser such as Google Chrome, Internet Explorer or Mozilla Firefox.

I need assistance with my order. Can I contact someone in person?

Yes of course. Our Customer Service Department is available to help 8.30am-4.30pm Monday to Friday (AEST). Simply call 1800 777 208 and we will happily talk you through the ordering process.