FAQs

I am having trouble applying my promotion code

Firstly ensure that your purchase meets the Terms & Conditions listed on the voucher
- Expiry date
- Minimum Spend amount (if applicable)
- Whether the voucher applies to sale items
Voucher codes are not case sensitive, but be sure there are no spaces between characters when you enter.
For codes with a zero ‘0’ or an ‘O’ (letter), make sure you are entering the correct character.
Ensure that once the code is entered you hit the ‘apply’ button to the right of the field. If you do not hit ‘apply’ your discount will not calculate.

Are you paying by PayPal and using a promotion code?

Please be aware when you pay using the PayPal facility that you will be taken to the PayPal site prior to entering the Triumph checkout. It requires you to confirm your shipping details before being taken back to the Triumph site, where the Promotion code field will then appear.

I have signed up to the newsletter. When will I receive my Welcome Code?

Once you sign up to the newsletter, you will receive a Welcome Email containing your $20 voucher within 30 minutes. Please check your Spam and Junk Folders as sometimes emails may be diverted to these folders automatically.

DELIVERY AND SHIPPING

How long will my order take to reach me?

Standard Delivery service usually takes between 3-5 business days to most parts of Australia, but it is dependent on your location. For example WA location can take up to 7-10 business days.
Express Delivery service usually takes 1-3 business days to most parts of Australia but, it is dependent on your location. For example WA location can take up to 3-5 business days.

To determine when you will receive your package, please check here: https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage.

How much is postage and packing?

For eParcel Standard Delivery service, we charge a $7.95 postage fee on orders under $75. On orders over $75 Standard Delivery Service is FREE.
For eParcel Express Delivery service, we charge a flat rate of $10 postage fee, irrespective of the value of the order.

How can I track my order?

We endeavour to dispatch your order the next working day, after receipt of your order and payment. All orders will be sent via Australia Post’s eParcel Service. You can track your order via Australia Post’s eParcel using the parcel’s unique reference number. You will be advised of this unique reference number by email from Australia Post, once your order has been dispatched. Alternatively, your unique tracking number is your order number with the prefix Q63…. (eg. Q631345678).

Visit www.austpost.com.au for further details on this service.

I didn’t receive any documents in my package – Where is my invoice?

Your original invoice would have been emailed to you with your order confirmation when you completed your order online.
As we endeavour to become more environmentally friendly here at Triumph, we are no longer duplicating the invoice for inclusion in your parcel. It helps save our trees!

Do you post orders to addresses outside Australia?

No. At present, au.triumph.com will send goods only to addresses within Australia.

If I am outside of Australia can I still place an order online?
We are more than happy for you to do so, provided your shipping address is within Australia. There is a facility within the shopping site where your Billing address can be different to your Shipping address. Remember your order will be billed in $AUD.

I placed an Express Order. When can I expect it to be shipped?

If you have selected Express shipping, we will send your parcel via Aus Post Express service, however our regular dispatch times apply. If you placed your order after 5am AEST, it will not be dispatched from our warehouse until the next business day.

ORDERING

Can I change my mind once my order is processed?
Once your order has been completed in the system, the only changes we can make are to either cancel your order or to swap a size or colour (provided the swapped colour is of equal value). Contact us before midday (AEST) on our Customer Service line 1800 777 208 in order to make these arrangements.

What payment forms do you accept?

Triumph Online accepts payment via credit card (MasterCard or VISA), AfterPay and PayPal. We do not accept AMEX.

Is my Payment secure on your site?

Credit Card payments are processed via ANZ’s ‘eGate’ facility, which means your financial transaction happens within the bank’s secure environment and not on this website. Your credit card details are not stored on this website.
PayPal is a third party payment gateway. Please see their privacy policy for further details.

My credit card details are not being accepted. Why would this be happening?

Please check that:
• There are no spaces between digits
• Your card has not expired
• You have entered the correct security code (the last 3 digits of the number that appears on the signature panel.)
If you are still experiencing difficulty, please check with your financial institution. If problems continue, contact the Customer Service team on 1800 777 208.

How do I know if my payment has been accepted?

When your payment has been successfully processed, you will receive an email indicating the contents and value of the order, and the current order status.

What if there's an error during the payment process?
If there is an error during payment processing, no email will be sent to you. The contents of your shopping cart will remain as you had selected, and will be restored next time you log in to Triumph Online provided you have shopped through your account.
For peace of mind, please check your Credit Card or PayPal records to confirm that no payment has been made from your account.

There was an error but the system won’t let me try payment again.

Sometimes if there is an error it will lock the transaction. An error message will pop up saying you need to call the Customer Service team. Please give us a call Mon –Fri between 8.30am-4.30pm on 1800 777 208. Alternatively you can send us an email at queries.au@triumph.com

Do you place items on back order?

Unfortunately we do not have the facility to place items on back order. If in the unlikely instance that your order has been processed but we do not have an item, we will refund the account from which the purchase was made. You will receive an email advising that this has been completed.

I am trying to use AfterPay at the checkout but the page isn’t changing. What should I do?

AfterPay requires Pop Up windows to be enabled on your browser. Please ensure this is enabled in your web browser settings or you can try using a different browser such as Google Chrome, Internet Explorer or Mozilla Firefox.

I need assistance with my order. Can I contact someone in person?
Yes of course. Our Customer Service Department is available to help 8.30am-4.30pm Monday to Friday (AEST). Simply call 1800 777 208 and we will happily talk you through the ordering process.

RETURNS

How long do I have to return my garments?

You have 30 days from the purchase date to return your items to Triumph.

I didn’t receive any documents in my package. Where is the return information/form?
As we endeavour to become more environmentally friendly here at Triumph, we are no longer duplicating these document s for inclusion in the parcel. It helps save our trees!
Click here for the returns form.

Can I return the garments I have received?

If you are not completely satisfied with your purchase, or simply just changed your mind, you can return your garments to us in original condition (with all ticketing and labelling still attached). Click here to review Return Policy.

What if I want to Exchange rather than Refund?

We can certainly exchange a garment for you provided you want to exchange for the same style, just different colour/size. The value of the garment you wish to change to, needs also to be the same as the one you are returning.
If you want to exchange to an item not meeting those criteria, then we will raise a refund to your original method of payment account, leaving you free to re-purchase from the online shopping site at your leisure.
What is ‘original condition’?
‘Original condition’ means the garments are - Clean, unworn and unwashed, with all ticketing and labelling still attached to the garment/s, just as they were when you opened your parcel.

How will I receive my refund?

You will have a credit raised against the account from which you made your original purchase. You will be notified via email when the credit has been raised. Be mindful that it may take a day or two for the refund to show on your account statement.

Can I return sale merchandise?

You are welcome to return sale items provided they meet returned item conditions as outlined in our Returns Policy located here.

What if I purchased my items on a special offer or promotion – how much do I get refunded?

If you have been savvy enough to purchase during one of our special offers, you are still welcome to return an item or items for any reason. Please be mindful that any promotional discount you may have received will be taken into consideration for any partial return of an order.

Can I return my items to a store?
We can certainly exchange a garment for you in a Triumph Store, provided you want to exchange to the same style, just different colour/size. The value of the garment must be the same as the one you are returning. If your required item does not meet these criteria you will need to return via the Online Returns process as outlined above.
We cannot offer any Exchange or Return through Major Department Stores or Specialty retailers.

 


How long does it take to process my Exchange/Refund?
Returns parcels can take up to 7 days to reach our warehouse and another 7 days for your exchange or refund to be processed. We therefore ask that you allow 2 weeks from the date you post your garments back to receive notification of your refund or receiving your new exchange parcel. If it has been longer than 2 weeks, please contact our customer care team with your original Order number at queries.au@triumph.com
I am in NZ and need to return items. How do I request a return label?
Please email returns.nz@triumph.com with your original order number and full name. They will issue a return label within 3-5 business days.


GENERAL
How do I measure my bra size?

If you know your size but need to covert to Australian bra sizing, please refer to our sizing charts on the website if you need to determine your bra size. These size charts are in accordance with the Standards Association of Australia. These will give you a guide as to each size’s measurements, and help you determine your correct bra size.

If you aren’t sure of your correct bra size, you can use our bra size calculator to help you determine your correct bra size and fit. Alternatively, you can read our fitting guidelines to help you measure your bra size, and for helpful tips to find the perfect bra.

How can I provide feedback about a product or your service?

We love to hear feedback from our valued customers. Send us feedback via our ‘Contact Us’ found here.

What kinds of bras do you sell?

We sell a variety of bras from push up bras, t-shirt bras, sports bras and minimiser bras. Our cup sizes range from ‘A’ cup being the smallest to ‘G’ cup being the largest. Our sizes range from 10 – 24 in Australian sizing. To find out more about the types of bras we sell and what kind of bra to wear, visit our bra size finder.

How do I care for my bras?

To ensure your bras maintain their shape and have a long life, we recommend following the instructions on the care label when washing your bras. Generally, we recommend hand washing your bras in cold water and line drying in the shade. Washing and drying in electric washers/dryers can result in reshaping the bra and/or tears in fabric due to the delicate nature of the construction. Additionally, we recommend storing your bras with both cups face up and the clasp shut. This will maintain the bra shape.

What is the difference between a Subscription and creating an Account?
When choosing to Subscribe you are giving permission for us to update you of our Special Offers, Latest Trends, New Styles and other exciting news from the World of Triumph. You are unable to ‘login’ to the Triumph Online shopping site if you only have a subscription.

When you create an Account you are required to provide a ‘login’ and ‘password’ of your choosing. This will enable you to keep track of your purchases, add items to your ‘wishlist’ and speed up future online purchases.

How do I create a new account?
• Click here to ‘Create Account’
• Fill in the online form and save
• You will receive an email confirming you are a new account holder

I am having problems ordering through your site. What can I do?
Firstly, try refreshing your screen and clearing your browser’s cache (browsing history).
Our website is best supported through Google Chrome or Firefox. If you are using an alternative browser (Internet Explorer) please check your browser version is up to date.

Where can I get further help if I need it?
Our Customer Service Team is available 8.30am-4.30pm Monday to Friday (AEST). Simply call 1800 777 208 and we would be happy to help.

CUSTOMER SERVICE

Mon-Fri
8:30 am - 4:30 pm AEST

Phone
1800 777 208

Email
queries.au@triumph.com

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